FAQs
Ordering & Delivery
When will I receive my order?
Your order will be delivered by DPD within a maximum of 2 to 3 working days.
Can I choose a specific delivery date?
Yes, you can choose your preferred delivery date once the tracking number has been generated by DPD and you have received the delivery notification.
Can mangoes be delivered to my office or only to home?
We can deliver mangoes to your home or office. Please use the correct delivery address while ordering.
What if I am not at home when the mangoes arrive?
If you are not available at the time of delivery, DPD will try again a second time to reach you or else it will be kept at a DPD location near you. Please track your delivery status via DPD to ensure seamless delivery on-time.
Can I order individual mangoes or only boxes?
Currently we sell mangoes in boxes of 1,5kg and 3kg, not as individual pieces.
Are international deliveries available?
At the moment, we deliver only within Germany. International deliveries to other countries are not yet available.
How do I track my order?
Once your order is shipped, you will receive a DPD tracking link. You can use this link to check the delivery status of your order.
Can I gift mangoes to someone?
Yes, you can send mangoes as a gift. Simply enter the recipient’s delivery address at the time of order placement.
What are the delivery charges?
The delivery is free-of-charge for all orders above €59,00. If you place an order below €59,00, then the delivery charge is €5,90 per order.
Is there a minimum order quantity?
The minimum order quantity is 1 box of either 1,5kg or 3kg.
Can I change my order after placing it?
Yes, you can modify your order before it is processed at the fulfillment center. Please inform us immediately in case you want to modify your order.
Ripening & Storage
My mangoes arrived unripe. What should I do?
This is normal. Please keep the mangoes at room temperature for 2 - 3 days and they will naturally ripen. You can also access our Ripening Guide by scanning the QR Code on the Card you will receive inside the box.
How long will it take for mangoes to ripen?
It depends on the ripening stage of the mangoes. You can refer to the Ripening Guide by scanning the QR Code on the Card you will receive inside the box.
Should I refrigerate mangoes before they ripen?
No, mangoes should be kept outside at room temperature until they ripen. Once they become soft, they are ready to eat. Post ripening, you can store your mangoes in the refrigerator to increase its shelf life.
How can I tell when a mango is perfectly ripe?
A ripe mango will feel slightly soft when gently pressed and will have a pleasant aroma near the stem.
How should I store mangoes once they are ripe?
Once mangoes are ripe, you can store them in the refrigerator, where they will stay fresh for 3 to 5 days.
Can I freeze mangoes?
Yes, mangoes can be frozen. Once the mangoes are ripe, you can peel and cut them into pieces before freezing for best results.
How long will mangoes stay fresh?
Unripe mangoes can stay fresh for 2 to 3 days at room temperature. Once ripe, they should be refrigerated and consumed within 3 to 5 days.
Do different mango varieties ripen at different speeds?
Yes, different mango varieties ripen at different speeds. Some may ripen in 2 to 3 days, while others may take slightly longer.
Some mangoes remain green even after ripening. Is this normal?
Yes, this is completely normal. Some varieties remain green even when fully ripe, but they are still sweet and ready to eat.
Mango Quality & Issues
What if my mango is damaged or not of good quality?
Please share a photo along with your order details and write an email to us on info@vaanyafruit.de. Our team will review it and assist you with a solution.
How long does it take to receive a replacement?
In case your order is eligible for a replacement, it usually takes 2 to 3 working days for delivery.
If my replacement mangoes are out of stock, what will happen?
We can either refund the money to you or you can choose another variety of available mango or you can wait until the mango is back in stock. The choice is yours!